A good trade counter for plumbing and building supplies combines value for money and product range. So, welcome to HIC on the Harfreys in Great Yarmouth.
What makes a good trade counter? It is , essentially, one which meets the needs of tradespeople like plumbers, builders and contractors. Several key factors contribute to its success, ensuring it becomes a reliable hub for professionals who value time, quality and service.
First, product range and availability are critical. A well-stocked trade counter offers a comprehensive selection of plumbing and building materials, from doors & windows, fittings and tiles to tools, plumbing accessories and sealants. It should cater to both common and specialist jobs, stocking leading brands alongside budget-friendly options. Immediate stock availability of common items is essential, since tradespeople rely on picking up materials quickly to keep projects on schedule. A good trade counter minimises backorders and uses efficient inventory systems to track stock levels in real time.
At HIC, we believe it’s our knowledgeable staff as much as anything that set our Great Yarmouth trade counter apart. Counter employees need in-depth product knowledge to advise on technical queries, such as selecting the right fittings or recommending suitable accessories. They should understand the practical challenges tradespeople face and offer solutions, not just sales. Friendly, approachable service builds trust, encouraging repeat visits. Training staff to stay updated on new products, regulations and standards, ensures they remain a valuable resource.
Speed and convenience are important. A streamlined layout with clearly labelled shelving helps customers locate items quickly. Ample parking and easy access for vans are practical must-haves, as tradespeople often visit en route to jobs. And of course early morning opening times during the week as well as Saturday morning opening mean everything to busy builders and plumbers.
Finally, competitive pricing helps seal the deal. While trade counters don’t need to undercut online retailers, fair pricing, bulk discounts and loyalty perks like credit accounts foster long-term relationships. Transparency on pricing and the absence of hidden charges build credibility.
In essence, a good trade counter combines a robust supply chain, expert staff, operational efficiency and a customer-focused attitude. It’s a one-stop shop where tradespeople feel understood, supported and equipped to get the job done!
Try the Home Improvement Centre’s trade Counter in Great Yarmouth.
Call us on 01493 509314, email us at info@hic-ea.com or pay us a visit on Harfreys Industrial Estate.
